>> it's different, i should say, but we learned our lesson from katrina when we thought medical needs would be covered, and when we realized there were gaps, it was too late for us to react. so this time we decide to do monitor the situation and be able to respond and try to fill some of the medical gaps. >> what were you doing? you guys were in the rockaways, which was very badly hit. >> we've been supporting some shelters in staten island here. with the help of the community, we've been working with shelters in brooklyn. but this is a very difficult situation for us, because we have to cover large areas, and it's not about working in shelters where people are regrouped, it's really about reaching out to the population who are homebound in high-rise buildings, who can't move, and who have been without electricity nor heating nor any contact with the outside world for almost two weeks now. >> they're in these high-rise buildings, they have no power, they can't use the toilets in many cases, and these are people who the storm hit right at the end of the month. a lot of them received pu